If you agree to use the VrapOn application, then you acknowledge that you have read these Terms, Conditions and Terms of Use and have agreed to them in advance.
In case you do not agree with them, please do not proceed with accessing the service.
Please read carefully the Terms, Conditions and How to Use the “VrapOn” Application before using it and before confirming its use.
Upfront Albania shpk, with headquarters in Tirana, with headquarters at the address: Square Josef San Martin 3, Tirana, Albania, with the trade name VrapOn (hereinafter referred to as “VrapOn”), reserves all intellectual property rights in relation to the application. Any unauthorized use of the application by third parties, constitutes a violation of Albanian legislation in the field of intellectual property and is punishable by law.
In order to enable internet access, the contact through electronic means for the use of this application will be the internet providers in the Smart device where the application “VrapOn” is used (hereinafter referred to as “ISP”), the providers of networks and mobile communication services electronic public in accordance with the relevant Authorizations issued by the Electronic and Postal Communications Authority (hereinafter referred to as “AKEP”), which provides Internet access for the purpose of using this application.
If you are going to be a user of this application, then you have read and accepted these Terms, Conditions and How to Use and have agreed to them in advance before use. You have also agreed to the sending of the application data (Username & Password) by VrapOn and you have accepted the receipt of messages from VrapOn on your mobile device or tablet connected to a Sim card, as well as any other message that may send VrapOn regarding the use and functionality of the VrapOn application.
The “VrapOn” application is a service provided by VrapOn, according to the roles specified above. This application is available for smartphones, tablets and / or new technological forms that use the iOS and Android operating systems, and gives the opportunity to any User who has benefited from this service in the forms provided by VrapOn, to access its content through this application.
Access to the service provided through this application depends directly on fast enough internet access. Regarding internet speed, you can communicate directly with your internet service provider (ISP).
The application can be downloaded in the Google Play / App Store by all users of mobile phone services in the territory of the Republic of Albania.
More detailed and further information can be found on the website: www.vrapon.al
Downloading and using the VrapOn app is free. The client will only pay for the trip he will make by taxi. The customer can make the payment in cash at the end of the trip.
The application at the time of ordering a taxi by the user will show an approximate price of travel based on tariffs approved by the Municipal Council of Tirana through Decision no. 14 dated 28.02.2013 “On a change in the Decision of the Council Municipal no.3, dated 30.03.2009 “On setting prices and tariffs in the taxi service of the city of Tirana”. The approximate price that will be displayed in the VrapOn application based on the aforementioned legislation is a price that includes VAT.
VrapOn is not responsible for any disputes that may arise between the driver of the vehicle and the customer regarding the price to be paid at the end of the trip.
The user / driver of the taxi vehicle registers in the application “VrapOn” which can be downloaded on Google Play or the Apps Store. The user / driver of the taxi vehicle must follow exactly all the steps indicated by the service provider. Registration is the first step that must be performed by the Client / Taxi Driver who wants to place a taxi order or register as a taxi service provider. During registration, the client must provide the name, telephone number, e-mail address (e-mail) and enter a password. During registration, the driver must provide the name, telephone number, license plate of the vehicle and enter a password.
The client / driver of the taxi is obliged to provide true and accurate data, mandatory for his identification. The password is personal and should be kept secret from the client and not disclosed to other persons. The client will have access to his personal data in the client space, or in the event that he will place an order, the client must be identified in advance through the username and password.
After selecting the destination’s destination address and the destination end address, the client will send a request through the VrapOn application to several taxi drivers. The customer request will be displayed in the applications of taxi drivers. Once the request is received by a taxi driver, the customer will be notified in the VrapOn application of the receipt of the request. Upon arrival of the taxi driver at the location ordered by the customer, the latter will be notified via the VrapOn application of the arrival of the taxi driver. At the end of the trip the driver of the taxi must press the end trip button in the VrapOn application. The customer has the right to cancel the taxi vehicle after completing the order through the VrapOn application.
VrapOn will not bear any responsibility if in the respective account of the client / driver of the taxi vehicle another person (third party) is placed who has been put in possession of the username and password with or without the knowledge of the client / driver relevant taxi.
VrapOn is not responsible for the malfunction of the VrapOn application, due to events beyond VrapOn’s reasonable control.
VrapOn assumes no legal, financial or any liability to customers or third parties if the content of the VrapOn application cannot be provided due to an event that is beyond VrapOn’s reasonable control.
VrapOn is not responsible for any damage caused or claims that may arise from:
disconnection with the internet, its speed or blocking;
downloading unwanted or unconfirmed materials from the Client arising from access that the Client can make independently;
malfunction of the application “VrapOn” due to the unsuitability of your technological device;
errors, inaccuracies in the functionality of the application, as well as the malfunction of the latter for reasons that do not depend on VrapOn;
customers who access and use the application “VrapOn” in violation and not in accordance with these Terms, Conditions and How to Use;
disconnection of the Internet due to non-payment of the service provider (ISP) and / or relations with the latter;
violations committed unintentionally or due to negligence;
VrapOn does not guarantee and is not responsible for the operation of the device used to access the “VrapOn” application.
VrapOn is not responsible if during the navigation on this website unwanted or unconfirmed materials may be downloaded by the Client
Notwithstanding the above, VrapOn is responsible to the Customers for providing access to the application “VrapOn” to the extent provided by the existing legal framework for consumer protection.
The “VrapOn” application will collect your following data:
VrapOn app users who order a taxi from the VrapOn app will have access to the following information:
Drivers of taxis, which will be registered in the application “VrapOn” will have access to the following information:
In case of complaints about how your data from the “VrapOn” application have been used, you should contact VrapOn at the email address: info@vrapon.al.
Your data accessed within the service provision of the application “VrapOn”, will be stored securely by VrapOn on its servers in accordance with the terms and conditions of provision of the application “VrapOn” by VrapOn until the end of the period during which they should be treated for service delivery purposes, but not more than 2 years.
According to the legislation in force, the Client has the right to access the data related to it and can request correction, modification or deletion of this information by contacting the email address info@vrapon.al
For any complaint or information regarding the operation of the “VrapOn” application, you can contact the VrapOn Customer Care Service at the email address support@vrapon.al or in the online form on the website www.vrapon.al.
VrapOn reserves the right to monitor and record Customer calls made to the Customer Care Service in order to assess the quality of service in accordance with applicable Albanian legislation.
The protection of privacy and personal data are implemented based on the legal framework in force for their protection and observance, especially Law 9887, dated 10.03.2008 “On Personal Data Protection” and relevant bylaws.
VrapOn reserves the right to change these Terms and Conditions at any time. In case of changes, they will have no retroactive effect.
VrapOn may decide at any time to suspend, change or terminate the delivery of products electronically due to maintenance work, to update or improve the VrapOn application or for any other reason.
VrapOn can also create new rules, which can be applied while using the application or cancel it for major reasons.
If VrapOn will change the terms of service, or for any reason will terminate its provision in accordance with the provisions of this Contract, customers will be informed in advance through the notification in the application, the official website www.vrapon.al.
If you have questions, complaints or remarks about these General Conditions please contact us at: info@vrapon.al
Albanian law will apply to these Terms, Conditions and How to Use the VrapOn application.