How does it work?
Our magic formula!
Ordering a taxi through the VrapOn app is easily accessible:
1. Choose your favorite destination & your location;
2. Request a taxi and within a few seconds the value of the trip will be displayed;
3. Follow in real time the taxi approaching your location and communicate with the driver (in case it will be necessary);
4. ENJOY YOUR JOURNEY!
Frequently asked questions
FOR RIDERS
Using the VrapOn app is FREE. You will only pay the cost of the taxi ride.
Your time is very valuable and your favorite addresses will help to use the application in a very fast time avoiding the constant search for your address. When you select your address for the first time, you can press the heart symbol to the right of the address. Immediately this address will be added to your favorite addresses.
Yes. You can choose the departure address and the destination address. On the right, also select the time and date you require for the taxi service. The taxi driver who will be available will accept your request. Have a nice trip!
Yes. Just enter the other person’s address and the phone. The taxi driver will go to the address you set.
In case you have problems with the driver regarding payment or the driver has asked you for a very high rate, please contact VrapOn’s support staff at [email protected] and we will contact you as soon as possible. to solve the problem.
Do not worry. Enter the RunOn app. Select “My Rides History”. Choose your last trip and communicate directly with the taxi driver.
In case you forgot something in the taxi before 48 hours, send an e-mail to our address [email protected] and we will immediately find your taxi driver and notify you as soon as possible to make the withdrawal.
In case you have a dissatisfaction with the taxi driver, we apologize for it. After completing your trip you can rate the taxi driver in the app. You can also contact us at [email protected] and we will contact you as soon as possible to solve your problem.
You will pay for the trip at the end of the trip with the taxi driver.
Frequently asked questions
FOR DRIVERS
You should never include your personal issues, negative comments or customer complaints. This will put the customer in a very difficult position and will have an impact on the customer’s evaluation of you at the end of the trip and will reduce your credibility in front of him.
Your car should be clean and your dress should be professional. You must be punctual in returning the change at the end of the trip. The words THANK YOU and PLEASE will rate you 5 stars
As you know, smoking is not allowed inside the taxi. Although smoking can be done outside the taxi, its smoke can penetrate inside. The use of car fragrances will help your professional image and will affect the customer’s assessment of you.
Once you have arrived at the destination and the customer has entered the taxi, you can show the customer’s name through the application, confirming if it is the same person. Another way to identify the customer is by asking them if the taxi license plate shown to the customer in the app is the same as your license plate.
No. You can accept the next request only after you have completed the existing trip.
All you have to do is download the VrapOn mobile app. Enter your details and your mobile number. Start the Job
You will be paid by the customer at the end of the trip.
Downloading and registering for the VrapOn app is free. You pay XX% of the value of each trip you make through the VrapOn app. This amount includes VAT. At the end of each month, you will be provided with the tax bill.
Communicate with customer care staff
You can view your ratings in the driver application